Privacy Policy for EtiLink Mobile App
Introduction
EtiLink operates the EtiLink mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
By using the EtiLink app, you agree to the collection and use of information in accordance with this policy.
Note: This Privacy Policy covers both current features and planned future features. Currently, we do not track users across apps or websites for advertising purposes. When we implement advertising features in the future, we will request your explicit permission through Apple's App Tracking Transparency framework before collecting any data used for tracking.
Information We Collect
1. Personal Information
When you create an account or use the App, we collect:
- Contact Information: Name, email address, phone number (if provided)
- Account Credentials: Username and password
- Profile Information: Profile picture, display name, and any information you choose to provide in your user profile
2. Transaction Information
When you make purchases through the App, we collect:
- Purchase Data: Products purchased, order history, payment amounts, transaction dates
- Payment Information: Payment method details (processed securely through our payment gateway partner, Thawani)
- Billing Information: Shipping and billing addresses
3. Content You Provide
- Messages: Text messages, photos, and other content you send through the in-app chat/messaging feature
- Photos and Media: Images you upload, share in chat, or attach to messages
- Product Listings: If you are a vendor, we collect product information, descriptions, images, and pricing you provide
4. Device and Usage Information
We automatically collect:
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: How you interact with the App, features used, time spent, pages viewed
- Diagnostic Information: App crash reports, performance data, error logs
5. Location Information
We may collect location data if you grant permission, to provide location-based services such as showing nearby vendors or products (if applicable).
6. Cookies and Similar Technologies
We use cookies and similar tracking technologies to:
- Maintain your login session
- Remember your preferences
- Analyze app usage and improve our services
- In the future, we may use tracking technologies for advertising purposes, but only with your explicit consent through Apple's App Tracking Transparency framework
How We Use Your Information
We use the collected information for the following purposes:
App Functionality
- To create and manage your account
- To process and fulfill your orders
- To facilitate communication between buyers and sellers through our chat feature
- To display products, categories, and vendor information
- To process payments securely
- To send you order confirmations, invoices, and transaction notifications
- To provide customer support
Improving Our Services
- To analyze usage patterns and app performance
- To identify and fix bugs or technical issues
- To develop new features and improve existing ones
Communication
- To send you push notifications about orders, messages, and important updates
- To respond to your inquiries and provide customer support
- To send you service-related announcements
Legal Compliance
- To comply with legal obligations
- To prevent fraud and ensure security
- To enforce our terms of service
Photo and Media Library Access
When you grant permission, we access your device's photo library and camera to:
- Share photos in chat messages: Allow you to attach product photos or screenshots when communicating with vendors or customers
- Upload product images: Enable vendors to add product photos to their listings
- Take photos: Allow you to capture images directly in the app to share in conversations or upload as product images
Photos you share are stored securely on our servers and are only accessible to you and the users you communicate with. We do not access or use your photos for any purpose other than what you explicitly share through the App.
Data Sharing and Disclosure
Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our App, including:
- Payment Processors: Thawani payment gateway to process transactions securely
- Hosting Services: Cloud service providers that host our servers and databases
- Analytics Services: To help us understand app usage and improve performance
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities.
With Your Consent
We may share your information with other parties when you explicitly consent to such sharing.
Advertising Partners (Future Feature)
In the future, we may share certain information with advertising partners to:
- Display personalized advertisements for stores and products
- Measure advertising effectiveness
- Provide relevant promotional content
When we implement advertising features, we will:
- Request your explicit permission through Apple's App Tracking Transparency framework before tracking
- Only share data if you grant permission
- Allow you to opt-out at any time through your device settings
We will never share your information with data brokers or sell your personal data.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to:
- Provide you with our services
- Comply with legal obligations
- Resolve disputes and enforce our agreements
When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Correction
- You can access and update your account information directly in the App
- You can request a copy of your personal data by contacting us
Deletion
- You can delete your account at any time through the App settings
- You can request deletion of specific information by contacting us
Photo Library Access
- You can revoke photo library or camera access at any time through your device settings
- Note: Revoking access may limit certain features of the App
Push Notifications
- You can opt-out of push notifications through your device settings
- You can manage notification preferences in the App settings
Data Portability
- You can request an export of your data in a portable format
Tracking and Advertising Preferences
- You can control whether the App tracks your activity across other apps and websites through your device settings (iOS: Settings > Privacy > Tracking)
- When we implement advertising features, we will request your permission before tracking
- You can opt-out of personalized advertising at any time through your device settings
- Opting out of tracking will not affect core app functionality, but may limit personalized advertising features
To exercise any of these rights, please contact us using the information provided below.
Children's Privacy
Our App is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your information is protected in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last Updated" date
- Sending you a notification through the App (for material changes)
You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: info@etilink.com
Website: https://etilink.store
Address: Oman, azaiba , Pobox 122
Note: This Privacy Policy applies specifically to the EtiLink mobile application. For information about our website privacy practices, please visit https://etilink.store/privacy-policy